Frequently Asked Questions

Yes. We do a live video call walkaround before any payment: exterior, interior, engine start and the chassis plate. You can also visit our Durban Head Office or Musina yard in person.

Your passport or national ID. We use it to prepare your official invoice.

Yes. A deposit secures the vehicle for you, as per company policy. The balance is paid before loading.

Yes. Send us the make, model, year and budget on WhatsApp and we will source it from Japan.

Zimbabwe clients can pay cash at our Harare office or by bank transfer. Zambia clients can pay through our Lusaka representative or by bank transfer. Bank details are on our Payment page.

Only pay into the official Nafay Motors accounts shown on our Payment page, and only trust invoices from sales@nafaymotors.com or info@nafaymotors.com. Every payment gets an official company receipt.

Yes. We send you a loading video when your vehicle leaves our yard.

Approx. 3–4 days to Beitbridge Border from our Musina yard, with export papers included.

Approx. one week from Durban to Chirundu Border. Prices for Zambia are quoted up to Chirundu, including export papers.

No. Duty is paid in your country. We can give you the number of a trusted clearing agent to help you.

Yes. Bulk, dealer and fleet orders are welcome — ask us for current truck and car lists.